osTicket Admin Theme for the Agent & Admin Area
The Dashboard Theme is a modern, mobile-responsive osTicket theme for the agent and admin
area only (the /scp staff panel). It rebuilds the agent dashboard, ticket queue
and every admin screen — installed in minutes, with six colour schemes and no core file changes.
It is completely free to download.
- Covers: agent panel & admin panel (
/scp) - Does not cover: the customer portal — for that, see the Amber client portal theme
A Better osTicket Agent & Admin Area
Your agents spend their whole day in the osTicket staff panel, yet the default ticket queue, ticket threads and admin screens look dated and are awkward on a laptop or phone. The Dashboard Theme replaces that interface with a clean, card-based design while keeping every osTicket feature exactly where your team expects it.
It is a complete osTicket admin panel theme, not a header and logo swap: the agent dashboard, the open-ticket queue, ticket conversations, help topics, filters, SLA plans, system logs and settings pages are all restyled. Because it installs as a standard osTicket theme and never edits a core file, upgrading osTicket will not undo your design. It works on osTicket v1.17 and v1.18 — see the installation guide or every screenshot.
osTicket Admin Theme Screenshots
Taken from a live osTicket v1.18 staff panel running the theme
Agent Ticket Queue
The open-ticket queue in v3: a dark sidebar, pill-style queue tabs, a prominent search bar, priority badges and reply counts at a glance.
Ticket Thread View
Ticket details in two clean cards, then a readable conversation thread with clear author blocks, timestamps and inline system events.
Queue Menus & Counts
Each queue tab opens a tidy menu with live counts for open, answered and overdue tickets, plus personal queues.
Open a Ticket from the Staff Panel
Agents can raise tickets on a customer's behalf. Forms and pop-up dialogs such as the user lookup are themed to match.
Manage Help Topics
Admin tables restyled end to end — help topics, filters, SLA, schedules, API, pages, forms, lists and settings.
Theme Settings & Colour Patterns
The plugin config screen: pick one of six colour patterns or drop in your own custom CSS — no core files touched.
What the Dashboard Theme Changes
Everything your agents and admins look at, rebuilt — the customer portal is not changed
Rebuilt Agent Dashboard
A clean, card-based dashboard with real-time ticket statistics and quick actions, instead of the stock osTicket table layout.
Faster Ticket Queue
Pill-style filter tabs, colour-coded priority badges and bulk actions, so your agents spend less time navigating and more time resolving.
Every Admin Page Themed
Help topics, filters, SLA, schedules, API, forms, lists and system logs — styled end to end, with no default pages left behind.
Six Colour Patterns
Switch the whole palette from the theme settings screen in one click, and override anything else with the Custom CSS field.
Works on Any Screen
The staff panel reflows cleanly from a 27-inch monitor down to a phone, so your team can triage tickets away from their desk.
Survives osTicket Updates
Installs in minutes and never edits a core file, so upgrading osTicket will not wipe out your design.
Six Colour Patterns
Pick one from the theme settings, or write your own CSS
- Orange default
- Red
- Coral & Teal
- Blue
- Monochrome
- Olive
Download the Dashboard Theme
Free — no account and no payment, just your name and email
Dashboard Theme v3.0
Free direct download
- Agent & admin area (
/scp) only - Agent dashboard & ticket queue
- Every admin and settings page
- Six colour patterns
- Custom CSS field
- osTicket v1.17 and v1.18
- Free updates & email support
A .zip plugin file — follow the installation guide to set it up.
Frequently Asked Questions
About the osTicket dashboard theme
Does the theme modify osTicket core files?
No. It installs as a standard osTicket theme, so your core files stay untouched and future osTicket updates will not overwrite your design.
Which osTicket versions are supported?
The theme is compatible with osTicket v1.17 and v1.18.
Does the Dashboard Theme change the customer portal?
No. The Dashboard Theme is for the agent and admin area (/scp) only. To restyle the customer portal, use the Amber client portal theme.
Is the theme mobile responsive?
Yes. The agent and admin area is built mobile-first and adapts to any screen size.
How many colour schemes are included?
Six. You can switch between them from the theme settings screen in one click.
Is the dashboard theme free?
Yes. The Dashboard Theme is free - no account or payment. Enter your name and email and the download starts.
Dashboard Theme or Amber?
The two themes cover opposite sides of the same helpdesk. The Dashboard Theme restyles what your staff see: the agent dashboard, ticket queue, ticket threads, admin settings and configuration screens. Amber restyles what your customers see: the support center, knowledge base, their ticket list and the ticket conversation.
Both install in minutes, both leave core files untouched, and both work on osTicket v1.17 and v1.18 — so you can run them side by side for a consistent look end to end.