Frequently Asked Questions
Everything about the themes, getting them, installing them and getting support.
About the Theme
What you get and how it works
Does the theme modify osTicket core files?
No. It installs as a standard osTicket theme, so your core files stay untouched and future osTicket updates will not overwrite your design.
Which osTicket versions are supported?
The theme is compatible with osTicket v1.17 and v1.18.
Does the Dashboard Theme change the customer portal?
No. The Dashboard Theme is for the agent and admin area (/scp) only. To restyle the customer portal, use the Amber client portal theme.
Is the theme mobile responsive?
Yes. The agent and admin area is built mobile-first and adapts to any screen size.
How many colour schemes are included?
Six. You can switch between them from the theme settings screen in one click.
Is the dashboard theme free?
Yes. The Dashboard Theme is free - no account or payment. Enter your name and email and the download starts.
Pricing & Delivery
What is free, what is paid, and how you get the files
Is the Dashboard Theme really free?
Yes. The Dashboard Theme for the agent and admin area is free - no account and no payment. Just enter your name and email and the download starts straight away. Only the Amber client portal theme is paid.
How do I pay for the Amber Theme?
Checkout runs through PayPal. You can pay with a PayPal balance or any major card - a PayPal account is not required for card payments.
When do I get the Amber Theme files?
The theme is delivered to your PayPal email address within 24 hours of purchase, along with the installation guide.
Can I use a different email?
Yes. Contact us right after ordering and we will send the files wherever you prefer.
Do you provide invoices?
Yes - contact us with your billing details and we will issue one.
Is the Amber Theme a subscription?
No. It is a single one-time payment of €29 with lifetime updates included.
Trying the Demo
Questions about the live preview
Is the demo free to try?
Yes, completely free. No account, no signup and no credit card required. Just open the demo link and explore everything live.
Does the demo work on mobile?
Absolutely. Open the demo link on your phone or tablet and test it yourself. The theme is fully responsive and works on all devices and screen sizes.
Is this the latest version of the theme?
Yes. The demo always reflects the latest version of the theme, compatible with osTicket v1.17 and v1.18.
Can I save changes in the demo?
The demo environment is read-only and resets periodically, so any changes you make will not be saved. It is purely for preview purposes.
How do I get the themes?
The Dashboard Theme is a free direct download from its page. The Amber Theme is delivered with a step-by-step installation guide after purchase. Either installs in under ten minutes, and our support team responds within 24 hours if you need help.
What is Included
Everything below comes with the free Dashboard Theme
| Feature | Included |
|---|---|
| Agent & admin area theme (/scp) | ✓ |
| Six colour patterns | ✓ |
| Custom CSS field | ✓ |
| Mobile responsive layouts | ✓ |
| osTicket v1.17 and v1.18 support | ✓ |
| Lifetime updates | ✓ |
| Email support | ✓ |
Still have a question? Get in touch — we reply within one business day.
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