Frequently Asked Questions
Everything about the theme, buying it, installing it and getting support.
About the Theme
What you get and how it works
Does the theme modify osTicket core files?
No. It installs as a standard osTicket theme, so your core files stay untouched and future osTicket updates will not overwrite your design.
Which osTicket versions are supported?
The theme is compatible with osTicket v1.17 and v1.18.
Is the theme mobile responsive?
Yes. Both the staff panel and the customer portal are built mobile-first and adapt to any screen size.
How many colour schemes are included?
Six. You can switch between them from the theme settings screen in one click.
How do I receive the files after paying?
The theme is delivered to your PayPal email address within 24 hours of purchase.
Buying & Delivery
How the purchase works, start to finish
How do I pay?
Checkout runs through PayPal. You can pay with a PayPal balance or any major card - a PayPal account is not required for card payments.
When do I get the files?
The theme is delivered to your PayPal email address within 24 hours of purchase, along with the installation guide.
Can I use a different email?
Yes. Contact us right after ordering and we will send the files wherever you prefer.
Do you provide invoices?
Yes - contact us with your billing details and we will issue one.
Is it a subscription?
No. It is a single one-time payment of €29 with lifetime updates included.
Trying the Demo
Questions about the live preview
Is the demo free to try?
Yes, completely free. No account, no signup and no credit card required. Just open the demo link and explore everything live.
Does the demo work on mobile?
Absolutely. Open the demo link on your phone or tablet and test it yourself. The theme is fully responsive and works on all devices and screen sizes.
Is this the latest version of the theme?
Yes. The demo always reflects the latest version of the theme, compatible with osTicket v1.17 and v1.18.
Can I save changes in the demo?
The demo environment is read-only and resets periodically, so any changes you make will not be saved. It is purely for preview purposes.
What happens after I buy?
You receive the theme files and a step-by-step installation guide. Installation takes less than ten minutes, and our support team responds within 24 hours if you need help.
What is Included
Everything below comes with the one-time licence
| Feature | Included |
|---|---|
| Admin & staff panel theme | ✓ |
| Customer portal theme | ✓ |
| Six colour patterns | ✓ |
| Custom CSS field | ✓ |
| Mobile responsive layouts | ✓ |
| osTicket v1.17 and v1.18 support | ✓ |
| Lifetime updates | ✓ |
| Email support | ✓ |
Still have a question? Get in touch — we reply within one business day.
Ready to Upgrade Your Helpdesk?
One payment, lifetime updates, installed in under ten minutes.