Two themes that bring your helpdesk up to date — one for the staff panel your agents live in, one for the support portal your customers see. Both install in minutes and never touch a core file, and the staff panel Dashboard Theme is free.
Use either on its own, or run both for a consistent look end to end
Rebuilds the agent dashboard, ticket queue and every admin screen in the staff panel (/scp). Does not change the customer portal.
Free direct download
Redesigns the customer portal: support center, knowledge base, ticket list and ticket conversation. Does not change the agent or admin panel.
€29 one-time
A real osTicket install, free to explore — no account, no signup, no credit card. Open it on your phone too; both themes are fully responsive.
Admin Panel Demo Customer Portal Demo
Username: demo · Password: demo123456789@
The demo is read-only and resets periodically.
The default osTicket dashboard gets a complete visual overhaul — a clean, organised layout with real-time ticket statistics, quick-action buttons and intuitive navigation.
Your customers get a redesigned portal with a clean ticket submission flow, clear status updates and a modern UI that is fully responsive on every screen size.
Improved ticket layouts, better filters, colour-coded priorities and quick actions cut the time your staff spend navigating. Less clicking, more resolving.
Built mobile-first — every page, button and form adapts to any screen. Open the demo on your phone right now and test it yourself.
Every admin settings and configuration page is styled to match. No ugly default pages hiding behind a beautiful front end.
Switch the entire palette from the theme settings screen, or override anything you like with the built-in Custom CSS field.
What both themes have in common
Both themes install in minutes. No coding experience needed.
Neither theme edits a core file, so an osTicket upgrade will not undo your work.
Every page reflows cleanly from a desktop monitor down to a phone.
Switch the whole palette from the theme settings screen in a single click.
A Custom CSS field lets you override any colour, size or spacing value.
Lifetime updates and email support are included with every licence.
The osTicket support script often suffers from an outdated design and poor mobile responsiveness, and in today's world a visually appealing, mobile-friendly support portal matters.
Other mods exist, but manually modifying core files is time consuming, complicated and risky — the next osTicket update may overwrite your changes and break compatibility. Our themes never touch those files, so your customisations survive every upgrade.
osTicket guides and tutorials · all posts
Everything you can change in the osTicket client portal from the admin panel, why editing core files backfires, and how to redesign the portal safely.
Read more: How to Customise the osTicket Client Portal Without Editing Core Files →
How to set up osTicket help topics that route every ticket to the right department, with the right priority and form, plus mistakes to avoid.
Read more: osTicket Help Topics: How to Organise Them So Tickets Reach the Right Team →
The default osTicket staff panel was built for desktop screens. Here is why it struggles on phones and the three ways to make osTicket mobile friendly.
Read more: Is osTicket Mobile Friendly? How to Fix the Staff Panel on Phones →Questions about either theme? Need support? We are here to help.