Guides, tutorials and tips for running a better osTicket helpdesk: setup, customisation, themes and support workflows.
Everything you can change in the osTicket client portal from the admin panel, why editing core files backfires, and how to redesign the portal safely.
Read more: How to Customise the osTicket Client Portal Without Editing Core Files →
How to set up osTicket help topics that route every ticket to the right department, with the right priority and form, plus mistakes to avoid.
Read more: osTicket Help Topics: How to Organise Them So Tickets Reach the Right Team →
The default osTicket staff panel was built for desktop screens. Here is why it struggles on phones and the three ways to make osTicket mobile friendly.
Read more: Is osTicket Mobile Friendly? How to Fix the Staff Panel on Phones →
Replace the default osTicket logo on the customer portal and staff panel in a few minutes, without editing any files. Includes fixes for common logo problems.
Read more: How to Change the osTicket Logo (Client Portal and Staff Panel) →