How to Change the osTicket Logo (Client Portal and Staff Panel)
Replacing the default osTicket logo is the quickest way to make your helpdesk look like part of your own business. osTicket lets you upload a logo for the customer portal and for the staff panel straight from the admin area, so there are no files to edit and nothing that an upgrade will undo.
Before you start
You need an osTicket account with administrator rights. Prepare your logo as a PNG or JPG; a transparent PNG usually looks best because it sits cleanly on any header colour. Keep the image wide rather than tall, since the header has limited height, and export it at roughly twice the size it will be shown so it stays sharp on high-resolution screens.
Step 1: Open the company settings
Sign in to the staff panel and switch to the Admin Panel. Go to Settings, then Company. This page holds your organisation's name and details as well as the logo options.
Step 2: Upload your logo
Open the Logos section. You can upload separate logos for the client site (what your customers see) and the staff control panel (what your agents see). Upload the file, select it as the active logo, and save your changes.
Step 3: Check both sides of the helpdesk
Open the customer portal in a private browser window and check the header. Then sign out and back in to the staff panel to check the agent side. If you still see the old logo, it is almost always your browser cache: a hard refresh (Ctrl + F5, or Cmd + Shift + R on a Mac) fixes it.
Common logo problems
- The logo looks blurry. Upload a larger image. A logo exported at the exact display size looks soft on laptop and phone screens.
- The upload is rejected. Your server's PHP upload limit may be lower than the file size. Compress the image, or raise
upload_max_filesizein your hosting control panel. - The logo is cut off. Very tall logos are scaled down to fit the header. Use a horizontal version of your logo instead.
Going further than the logo
A new logo is a good first step, but the rest of the default osTicket layout still looks dated, and the staff panel is hard to use on a phone. If you want the whole helpdesk to match your brand, the Amber client portal theme redesigns everything your customers see, and the Dashboard Theme rebuilds the staff panel your agents use every day. Both install as standard osTicket themes and never edit a core file, so your logo and settings carry straight over.
